SMART FURNITURE FAILING TO REFUND UPON FAILURE TO DELIVER

I am very disgusted and disappointed with the terrible service I have experienced from SMART FURNITURE in one of their branches in Pretoria. On the 25th of June, I have ordered two chairs and have paid R2000. They have promised to deliver in 2 weeks but failed and every time I checked they gave me a lot of stories with empty promises. This went on until I lost trust and in August, I asked for a refund since they failed to deliver. After many tricks and lies, they said they will take 10% of that money plus the refund process takes place within a month. As I understood, this policy applies to the lay bye purchase method when the customer is making a cancellation. Nonetheless, until now, being more than a month, I still have not received my money, even after so many follow-ups that I have made they have not provided any feedback nor response to my emails. When making telephone calls I kept holding on when they get a sense that it’s me on the line following up on the refund. I would like to make awareness to the people to be more vigilant when making a deal with this furniture store. I really don't wish for anyone to go through what I am going through; this is a horrific experience. Both salespeople and managers are rude, offering a very terrible service. This was one of the horrible customer services I have ever experienced. SMART FURNITURE stores need to be closed off as they operate against the SA Consumer Protection Act, terribly trampling on consumers' basic rights. If anything can be done to bring this store to book in the strongest possible terms, please let it be, and it must be as soon as possible. Thank you.