RM
Richard M
1 reviews | Active since Nov 2011
22 Aug 2022, 13:49
No customer service, bad communication.
There comminucation and back up to customer quotes and queries is shocking. I would not recommend this company despite having installed one system. They seem to have grow to large and too quickly to even respond to existing customers. Be careful. I will now look at other suppliers.
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Replies (1)
Smart Energy SA's replyOfficial
23 Aug 2022, 07:05Hi Richard,
Apologies for your experience on the second quote. we attribute our growth to your support and referrals and be assured we do have al lot of capacity. Regarding the current status, we are waiting on the property company to respond if they need a safety file submitted as the email they sent was extremely vague. Its been weeks and we have not received any response even after follow up.
Your second system has also been allocated and ready only awaiting confirmation. I hope this clears up any confusion and we look forward to being your only preferred supplier.
Thank you.
Apologies for your experience on the second quote. we attribute our growth to your support and referrals and be assured we do have al lot of capacity. Regarding the current status, we are waiting on the property company to respond if they need a safety file submitted as the email they sent was extremely vague. Its been weeks and we have not received any response even after follow up.
Your second system has also been allocated and ready only awaiting confirmation. I hope this clears up any confusion and we look forward to being your only preferred supplier.
Thank you.
Smart Energy SA's reply23 Aug 2022, 07:05
Official
Hi Richard,
Apologies for your experience on the second quote. we attribute our growth to your support and referrals and be assured we do have al lot of capacity. Regarding the current status, we are waiting on the property company to respond if they need a safety file submitted as the email they sent was extremely vague. Its been weeks and we have not received any response even after follow up.
Your second system has also been allocated and ready only awaiting confirmation. I hope this clears up any confusion and we look forward to being your only preferred supplier.
Thank you.
Apologies for your experience on the second quote. we attribute our growth to your support and referrals and be assured we do have al lot of capacity. Regarding the current status, we are waiting on the property company to respond if they need a safety file submitted as the email they sent was extremely vague. Its been weeks and we have not received any response even after follow up.
Your second system has also been allocated and ready only awaiting confirmation. I hope this clears up any confusion and we look forward to being your only preferred supplier.
Thank you.