Poor Service Received from Samsung Smart Care Centre Constancia

<p>I contacted Samsung Smart Care Centre Constancia on the 29th August. They're advised me to come in so that they're can have a look at my phone (Samsung S7 Edge) and book it in. When arriving, I showed the lady my phone and advised her what occured. After speaking to her colleage, she advised the screen would need repairs. I then asked will this affect my ADH, she said NO. If i book it in with them, it is still under warranty, thus I will still have my 1 screen replacemnt with ADH. I then asked further how long will it take and she said 3-5 working days max. When i contacted them on Saturday 6 days later to follow up on my phone repairs, I was advised that they're used my 1 ADH, which meant I had no ADH left. Had they're not **** and informed upfront, I would not have booked it in with them, and rather have ADH collect my phone from me and give me a loan phone to use while they're fix my device. Now its also 9 days later, I have not received a response from them, besides the one sent on the 4th day advising my phone is now in queue for Quality Control testing. When contacting them since the 4th day, they give me poor excuses. Can a phone be in QA for now 5 days. Terrible Service and Bad Attitudes...</p>