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I took my device into smart care as it needed a software upgrade, upon booking I had to explain myself 3 times that I would only like a software upgrade and for all my data to be saved. When I called them two days after booking I was told that my device does not go pass the samsung logo and I for one know it does so I went in to collect my device and showed the guy whom helped me that it goes pass the samsung logo only then he told me \ oh wait let me take it to the technician quickly"I then just took the phone as that should have been checked in the first place. I have never had to go through so much trouble with a repair centre and whilst having to drive up and down with a 4 month old baby is no joke as I do stay a distance from canal walk. REALLY UNHAPPY ABOUT THIS!!! as far as the service was they were extremely ***********. """