Dissatisfied customer

Smart Appliance make appointments which their technicians either arrive after 5 pm or not at all. I sent my washing machine in fir repair. They did not give me feedback. I had to phone in and ask when it wound be repaired and how much was the cost. They brought it back about 10 days later. The technician turned it on and left. To my absolute horror I went into my garage to find the water from the machine had leaked and flooded my garage. I tried to call but no one answered so I left a message on their cell number and asked if they could come here first thing on Tuesday morning. They said the technician would come yesterday the 29th April. No one arrived so I phone again by this time I was very upset. There was no apology still and no excuse but then the lady said the technician could come today at 11.30am. I phoned to say he hadn't arrived. There was still no apology or customer care shown. I an still waiting for the technician to arrive. I have had to take my washing to a laundry a number of times and this has amounted to over a thousand rand. I find their lack of service and customer care to be shocking. They have my money and they have not considered the inconvenience and stress this has caused. Obviously I will never use them or recommend them to anyone again. CUSTOMER CARE AND SERVICE IS A NUMBER 1 PRIORITY IN A Business Like THIS AND THEY LACK Both of THESE . They ARE SMEG SERVICES AS WELL. Seem To BE Linked . 1.22 PM AND The TECHNICIAN STILL HASN'T ARRIVED. SHOCKING SERVICE