CUSTOMER SERVICE AND CARE IS NUMBER ONE PRIORITY.

Eventually the technician arrived more than 3 and half hours late. It seemed that it was a valve problem which caused the machine to flood my garage. The technician just bound the connection with plastic which I believe should have been a temporary measure and he should have ordered a valve for me free of charge due to the technician failing to arrive yesterday .29th April and the one today being 3 and half hours late. The inconvenience of not having a washing machine after a long week end is frustrating and seeing I had paid the full amount I felt that they failed to perform good customer service I just feel their service must improve and the customer service lady should be liaising with the client and apologising especially if the technician doesn't arrive the whole day when they were given an access code. There should be communication between the administrator,technician and client in order that the client is updated with costs of repairs , as to when the technician will arrive etc. I had paid for my machine to.be repaired so I felt I should have been the first priority yesterday. The technician did not arrive at all. I had to phone Smart appliances and ask them what happened. She never apologised she just said she would phone him. He never arrived. I waited the whole day and the best part of today for him to arrive. This is constructive criticism to help.customer service and care to improve. The customer service/admin should be keeping the client informed at all times. I also had to.pay laundry bills for my washing to be washed. I hope the customer service and care can improve . Communication is the key between admin client and the technician.