Ripoff of a company

I would give half a star these guys are a joke worst customer service ever. I thought these guys meant business but clearly I was wrong I took my TV to see what was the issue for 2 weeks they didn't contact me to inform me on what's going on i called 2 weeks later because I couldn't wait anymore I was told the technician hasn't looked at it yet after 2weeks. I decided on the 21/04/21 to go in and collect my TV to find out the TV was repaired without my confirmation or my knowledge I was not prepared to pay the amount in question I was told in 2hours the old part will be put back I can then come and pick up my TV. 10 minutes later I reserved a call from them saying I have to pay a holder's. Worst customer service ever