Smael After Sales Service Poor

I bought a 2 watches from Smael on 26 Oct 2019 and received both on 31 Oct however my wifes watch the strap kept unclipping , she tried it a few times till eventually with frustration a day or 2 max later told me she could not operate with a watch that kept unclipping .On the 3rd Nov 2019 I contacted Smael on their whatsapp app they supply and was informed i needed to clip it in correctly , its not rocket science which i informed them and i had also tried , i requested a refund and was directed to their site to follow the email refund request process , ive sent emails for a refund of my Wifes watch 3 times already, 5th /7th & 8th Nov , requesting read receipts but with no response . The company seem to provide excellent sales assistance when sealing a sale but when it comes to honouring their after sales refund policy are slow to non-responsive! I wouldnt support Smael again just because of the poor after sales customer experience!