CM
Charity M
1 reviews | Active since Nov 2016
19 Jan 2023, 10:13
Bad quality and bad service
I bought a bed at Lewis(Slumberland) and within a year and couple of months, it started losing shape, springs popping and making so much noise. I then posted a complaint, they called and informed me(after sending pictures and videos as proof) that I needed to pay a certain amount of money in order to get a replacement bed. I did so end of Nov, sent proof of payment to both store and supplier but since then, no one has called.
Now, for the past 2 month I've been trying to get assist from your Lewis customer care and Bravo Group with no luck. I am more than frustrated at this point, and quite disappointed with both the bed quality after paying so much money and the store/supplier for such poor service.
The store(KwaMashu) I bought the bed from was closed down so I do not even have an option of going there physically to get assistance
Helpful (0)
Replies (6)0
Replies (6)
Slumberland's replyOfficial
19 Jan 2023, 14:18Good day
Thank you for contacting us, please give us your reference number so that we can investigate and assist you further.
Thank you.
kind regards
Bravo Brands Sleep Division
Customer care
***
Thank you for contacting us, please give us your reference number so that we can investigate and assist you further.
Thank you.
kind regards
Bravo Brands Sleep Division
Customer care
***
Slumberland's reply19 Jan 2023, 14:18
Official
Good day
Thank you for contacting us, please give us your reference number so that we can investigate and assist you further.
Thank you.
kind regards
Bravo Brands Sleep Division
Customer care
***
Thank you for contacting us, please give us your reference number so that we can investigate and assist you further.
Thank you.
kind regards
Bravo Brands Sleep Division
Customer care
***
Slumberland's replyOfficial
20 Jan 2023, 08:03Good morning
Thank you , Please be advised that we have authorized the exchange after payment was received .Please contact the store for the exchange.
One of our agents will be in contact with you soon.
thank you.
regards
Bravo Brands Sleep Division
Customer care
Thank you , Please be advised that we have authorized the exchange after payment was received .Please contact the store for the exchange.
One of our agents will be in contact with you soon.
thank you.
regards
Bravo Brands Sleep Division
Customer care
Slumberland's reply20 Jan 2023, 08:03
Official
Good morning
Thank you , Please be advised that we have authorized the exchange after payment was received .Please contact the store for the exchange.
One of our agents will be in contact with you soon.
thank you.
regards
Bravo Brands Sleep Division
Customer care
Thank you , Please be advised that we have authorized the exchange after payment was received .Please contact the store for the exchange.
One of our agents will be in contact with you soon.
thank you.
regards
Bravo Brands Sleep Division
Customer care
CM
Charity M's updateReviewer Update
20 Jan 2023, 08:54I have been sending emails, inbox on Facebook, no one is contacting me. Which store exactly was the request sent to? Where are they based? What is their contact number? After my complaint, have YOU as a supplier called THEM to follow up and find out why the mattress is/was not delivered to ME ? Between yourself and the store, someone needs to take responsibility, to follow up until I recieve the mattress. I shouldn't be the one sending emails, and being passed from pillar to post. This is really unfair. I'm going through all these lengths cause I've tried everything else and it's NOT working
CM
Charity M's update20 Jan 2023, 08:54
Reviewer Update
I have been sending emails, inbox on Facebook, no one is contacting me. Which store exactly was the request sent to? Where are they based? What is their contact number? After my complaint, have YOU as a supplier called THEM to follow up and find out why the mattress is/was not delivered to ME ? Between yourself and the store, someone needs to take responsibility, to follow up until I recieve the mattress. I shouldn't be the one sending emails, and being passed from pillar to post. This is really unfair. I'm going through all these lengths cause I've tried everything else and it's NOT working
Slumberland's replyOfficial
23 Jan 2023, 09:55Good morning
Please be advised that you need to go back to the point of sale.(Store where you have purchased from)They are responsible for your delivery. We have been in with Monica at the store.
As discussed , the store has confirmed that your order has been placed.
We will follow up and advise accordingly.
thank you.
regards
Bravo Brands Sleep Division.
Customer care
Please be advised that you need to go back to the point of sale.(Store where you have purchased from)They are responsible for your delivery. We have been in with Monica at the store.
As discussed , the store has confirmed that your order has been placed.
We will follow up and advise accordingly.
thank you.
regards
Bravo Brands Sleep Division.
Customer care
Slumberland's reply23 Jan 2023, 09:55
Official
Good morning
Please be advised that you need to go back to the point of sale.(Store where you have purchased from)They are responsible for your delivery. We have been in with Monica at the store.
As discussed , the store has confirmed that your order has been placed.
We will follow up and advise accordingly.
thank you.
regards
Bravo Brands Sleep Division.
Customer care
Please be advised that you need to go back to the point of sale.(Store where you have purchased from)They are responsible for your delivery. We have been in with Monica at the store.
As discussed , the store has confirmed that your order has been placed.
We will follow up and advise accordingly.
thank you.
regards
Bravo Brands Sleep Division.
Customer care
CM
Charity M's updateReviewer Update
05 Apr 2023, 07:54Finally got my new bed a few weeks back, after all the back and forth, relieved this was eventualy resolved.
CM
Charity M's update05 Apr 2023, 07:54
Reviewer Update
Finally got my new bed a few weeks back, after all the back and forth, relieved this was eventualy resolved.
Slumberland's replyOfficial
05 Apr 2023, 09:14Good morning
Thank you for the update ,hope you will enjoy your new bed .
thank you.
regards
Bravo Brands Sleep Division.
Customer care
Thank you for the update ,hope you will enjoy your new bed .
thank you.
regards
Bravo Brands Sleep Division.
Customer care
Slumberland's reply05 Apr 2023, 09:14
Official
Good morning
Thank you for the update ,hope you will enjoy your new bed .
thank you.
regards
Bravo Brands Sleep Division.
Customer care
Thank you for the update ,hope you will enjoy your new bed .
thank you.
regards
Bravo Brands Sleep Division.
Customer care