@ CENTURY CITY S & L ..DOES DIRTY NAPKINS AND DIRTY PLATES MEET HEALTH AND SAFTEY REQUIREMENTS??? NO!!!!!!!!!

<p>On Wednsday October, 26, 2016 i went to the slug and lettuce near my place of work, namely century city Slug and Lettuce, i was greeted by friendly staff eager to take my order, i misunderstood the buy one get one free lunch optionas i had it confused with the R50 lunch menu, after much debate i was informed that the buy one get one free special only applie to items on the regular menu and not the R 50 lunch menu; and that a preresiquite is that you eat in and buy atleast one beverage, to whic h i responded that a many collueges of mine has bought this special; and had it in our canteen at work, they were just requested to pay an amount of R5 for the take away container, and i have seen this with my own eyes. nevertheless i settled for a eat in luch and my order was rung up aand when i wanted to pay i was told that id pay after i have enjoyed my lunch and im ready to leave.</p> <p>my husband and i shared and he could not join me as his luch was scheduled for a diffrent time, when i got there at 11:15am waiter told me that its fine she will add a takeaway container and package the second(free) meal for me, as the rule does say you can take away whateverf you don ot finish and clearly i wont be able to consume two burgers at once</p> <p> </p> <p>i was directed to a table not to far from the door, i sat down and my food was served, in a quite appealing appetising manner, on unique wooden plate, i was impressed as it was the first time i actualy ate in, i usually order take aways. </p> <p>i started eating my delicious slugg burger and when i picked up the napkin to wipe my mouth i notice that it is extremeley dirtyu and stained......afterwhich i called a waiter and showed him what ive discovered, he called the manager LENOX for me, lenox came and apologised hurrily and left, i refused the second napkin i was offered, and said i would just use the serviets instead, my appetitie was no longer huge, as i was disgusted by this...arent these things supposed to be checked before given to a client???</p> <p>just shows that everything is done in a hurry that it was just picked up and put down... how great is the service then?</p> <p>so i continue eating and two collueges join me at my table while they wait on their takeaway...</p> <p>so as im eating i notice that right along the edge of my plate are huge pices of fluff and at this stage i was extremely upset because i have to sit down to be able to have the special and invest by purchasing an extra cooldrink, aswell as enjoy my meal, but how if the service and cleanliness is so dissapointing....so i call the waiter again and he then called the manager LENOX, i told lenox that i am really not happy with the service and that this is unhygenic and can pose a risk for my as i am pregnant, to which he didnt respond with one single word, instead he pulled an aggitated face and sighed and then just walked away...thi s was strike two and by this stage i was so upset as he didnt even apologise for the fluffy plate, my colleuges who witnessed this was appauled by his behavior too.... i then went to the bathroom and upon my return, my plate with half burger and a few fries was taken from the table and put on a clean plate...not a word said to me or asked...i mean how did lenox expect me to now eat this meal when firstly, i was disgusted by the dirt napkn and then another cleanliness issue and now he takes my plate without informing me or asking if he can get them to shift my food to a clean plate...what do i know happend back there???more unhygenic things, even less cleanliness : before my plate came back to me.</p> <p> </p> <p>so here i am at the table i call him again and raise my issuue about my food just bieng taken away nothing said or asked before or after...AND TO TOP IT ALL NOW THEY MESSING WITH MY WORK TIME AS IM SSUPPOSED TO FIFNISH THIS MEAL, FRIES ARE NOW ABSENT AND THEY DIDNT BRING A KNIFE AND FORK...MY LUNCH IS OBVER AND NOW I HAVE T O WAIT ON THIOSE ITEMS...THEY WOULDVE BEEN THER IF MY PLATE WASNT TAKEN WITHOUT A WORD BIENG SAID...AT THIS STAGE I SA ID TO HIM THAT I AM EXCTREMELY UOPSET AND WOULD LIKE TO ESCALATE ,Y COMPLAINT and he walks away..i then call the waiter again and tell her that the service and cleanliness is appauling and why should i pay for a meal that i barely consumsed and didnt have an appetite to consume after all these dissapointments and most importantly after the manager didnt even apologise h e just walked away and got aggitated..... she then told him i reuse to pay.....i was sitting at the table while tryuing to telephonically get hold of head office WHEN HE CAME AND TOOK THE TIN WITH THE BILL AND ALL HE SAID WAS " ITS FINE MA'AM YOU DONT HAVE TO PAY THIS" INDICATING THE BILL IN THE TIM AND LEFT...NO SORRY..NO TIME FOR A HEARING NOTHING!!!!</p> <p> </p> <p>when LENOX CAME AND STARTED REMOVING ITEMS FROM THE TABLE CLEARIN G THE TABLE WHILE IM STILL SITTING THERE,,,,THAT IS BASICALLY CHASING THE CUSTOMER AWAY....HURRIDLY.... I GOT EVEN MORE UPSET...HE THEN CONSTANTLY CAME BACK AND I WAS ON THE PHONE ...WIPPING THE TABLE AND BANGING ITEMS BACK... HE CLEARS EVERYTHING BUT NOT THE TAKLEAWAY SO I GET AND LEAVE WITH THE TAKEAWAY..IF I WERE TO PAY I WOULD HAVE TAKEN BOTH OR WHAT IF I HAD TO FIFNISH BOTH...AND THEN WITH HIS WEAK MANEGERIAL S****S HE SHOUTS AT ME AS IM APPROACHIONG THE DOOR </p> <p>"EXCUSE ME mA'AM" "ARE YOU TAKING THAT!" IN A RUDE ABRUPT MANNER INDEX FINGER POINTING TIOWARD THE TAKE AWAY UINN MY HAND........AND THIS WAS INFRONT OF ALL THE CLIENTS ON THE FULLY PACKED OUTSIDE BENCHES RIGHT BY THE ENTRANCE..SO EMBARRASSING AND DEGRADING...AND I SAID TO HIM "EXVUSE ME....THIS WAS PART OF WHAT I ORDRED" HE THEN SAID THAT I CANNOT TAKE IT....I THEN TOLD HIM THAT INITIALLY HE KNEW THAT I WAS SHARING SO SOMEONE ELSE HAS TO LOOSE THIER MEASL NOW BECAUSE OF BAD SERVICE AND NO CLEANLINESS....I THEN TOLD HIM THAT HE SAID ITSW FREE AND HE INSISTS ON HAV ING MY WORKS NAME AND NUMBER AND MY NAME...I REFUASED ...AS THAT HAD NOTHING TO DO WITH THE PRICE OF EGGS...HE THEN SHOUTS WHILE IM SPEAKING AND SAYS "MA'AM MA'AM ...DO ME A FAVOUR, JUST TAKE THAT AND PLEASE DO NOT EVER IN YOUR LIFE COME BACK HERE AGAIN" I WALKED OFF DISGUSTED, EMBARRASED AND DISSAPOINTED THAT ONE MANAGER CAN GIVE A PLACE SUCH A BAD IMPRESSION...AND ALSO AT THE FACT THAT I AGGREDD TO SIT DOWN AND SUPPORT AND I WAS UNDERSTANDING.........SO I WOULD LIKE TO LAY A FORMAL COMPLAINT AGAINT LENOX BUT WHEN I CALLED HEADOFFGICE NO AWNSER AND OTHER BRANCHES DO NOT HANDLE THEIR COMPLAINTS IN THE SAME MANNER....I ALSO TRIED CALLING THE STORE FROM MY OFGICE TO SPEAK TO THE SENIOR MANAGER MARKL,,, UPON WHICH LENOX KEPT AWNSERING AND SAYING HE IS BUSY HE CAN TAKE A MESSAGE MY COLLEUGE EVEN PHONED AND SAID ITS URGENT AND HE SAID HE WILL CHECK IF MARK IS AVAILABLE AND THEN JUST DROPPED THE PHONE... HE KNEW IT WAS US...AS WE REGULARY OREDRE THERE AND HE KNOWS OUR VOICES HE EVEN USED TO DELIVER AT OUR PLACE OF WORK... LENOX NEEDS TO BE DELT WITH AAND I DESREVE AN APOLOGY FROM HIM SEEEING THAT HE PULLED THE SKIN OFF MY FACE INFRONT OF ALL THE OTHER CLIENTS!!!!!!!</p>