Is FNB still the best option?

I have just been turned away at the FNB slow lounge at iDurban - King Shaka airport. The lounge was almost empty but because I was early for my flight, I was turned away. I went to the Bidvest lounge that received me with a smile. As a Private Wealth client I noticed that the FNB eBucks rewards have been reduced to only 50% of the benefit on the same level compared to a year ago. This incident forced me to consider a move away from FNB. I am currently weighing up my options. This incident is like a slap in the face after being a loyal client for many years. FNB is sliding downhill!