No delivery of package - Slips Team Gear

On 02 December 2019 I placed an order on Slips Team Gear's instagram account for a Stephan Curry Statement Edition Authentic NBA Jersey.

Slips Team Gear requested that I make a payment when I place the order of which I did. They ensured me that the package will be delivered 10-14 days. I bought the jersey as a Christmas gift so I was hoping that it will be delivered before Christmas seeing that I placed the order on 02 December 2019.

I made contact with them every week to ask them to locate my package and they told me that my package is at customs and it will take a while to get to me.

On 20 December 2019 again I asked about my package seeing that it passed the 10-14 days as they indicated for delivery. They told me my package must be at my nearest Postnet branch , they waiting on my waybill/tracking number.

on 23 December again I asked them and the told me all Cape Town orders are still at CPT International they will let me know when it will be released. on 29 December 2019 again I asked them and they told me all Cape Town orders leave for their respective branches tomorrow (30 December 2019).

On 31 December 2019 they send me a message saying that my package is on its way to Paarl.

On 02 January 2020 I told them I am still waiting on my package. I received no response.

on 14 January again I asked them and they told me they will follow up on my package. on 28 January 2020 I logged onto my instagram account (I made contact with them via instagram) and went to my messages to make contact with them again and I noted that I was blocked from their account.

I was calm throughout the waiting process but after seeing that I have been blocked I LOST IT! It's been more that a month and I have not received my package.

I received one of the Slips Team Gear representatives number and told him that I have not received my package. On 18 January 2020 he insured me that I will be refunded my full amount. To this date I have not received my refund (29 January 2020).

I made screen shots of ALL my chats with them. I send them an e-mail yesterday and told them of my frustration.

All I want now is my money back.