Slime Design

DISSAPOINTED

My daughter ordered slime in October 2025 and she loved the product. July 2026, we went on holiday and she packed all het slime and squishes. Her slime from other companies (Mush Slime ) was 100% but not from Slime Design. I told her that too much time has passed and they will not replace or refund her, but she is welcome to send them a message. I was so impressed with the reply and willingness to assist and my daughter even more because she sorted it out herself, especially because they admitted that there was an issue with the recipe they used. Until I followed up…seems like when they spoke to a minor, they were happy to make promises and create and expectation but were never planning to execute. She received the following reply: Hi! I'm so sorry to hear that. Unfortunately, there was an issue with some of my recipes around that time, and it sounds like your slime was affected. I’d really love the opportunity to make it up to you. Even though it's been a year, I'll happily send you a replacement slime from my current range. The recipes have changed a lot since then, and I'm confident you'll have a much better experience. 😊Just send me your delivery details and original order number, and I'll get everything arranged. Many of the options on your website are out of stock and you confirmed you have too much stock from the market and will not make new slime soon. My daughter asked if a refund is possible because most of what she wanted was out of stock. I quote: Hi. Yes,offcourse,Please send your banking details. I followed up on 24 July, and it was as if it was a different person replying extremely aggressively and defensively. I tried to make contact many times and was ignored. This is the reply I received this morning. So sad and unnecessary. I simple no from the start would have been 100%.Honesty is key especially if there are kids involved. [08:13, 04/08/2026] Morning [08:16, 04/08/2026] Ok I have been trying to sort this out in a mature and professional way, but you are ignoring me. I simply wanted a yes or no. Social media is my only other option to post our conversations and maybe get a simple reply [08:16, 04/08/2026]Did not want to go this way as you started off so friendly and accommodating. [20:58, 04/08/2026] SLIME DESIGN: Please dont threaten me, and be very careful what you post on social media. You can get in serious trouble for trying to harm a person or a company's reputation. Im not going to refund you anything. You should have requested a refund within 6 months of your purchase. I was initially trying to be nice and accommodating, but you're pushy and rude... so I changed my mind.