1 reviews | Active since Apr 2015
No Response
after receiving my parcel i noticed that i was billed incorrectly and adivise the agent - he did confirm that the error was rectify. after second and third month the error was never fixed (first email). Yesterday when i requested a cancellation of debit order i received no feedback at all (second email)<br> <br> From: [Email Removed] [Email Removed] <br> Sent: 18 May 2015 11:57<br> To: <br> Subject: Re: Pay slip<br> <br> Hi jackie<br> <br> Amount for 3 months is R660 per month the error is rectified<br> From: <br> Sent: Monday, May 18, 2015 9:45 AM<br> To: [Email Removed] <br> Subject: RE: Pay slip<br> <br> Hi Quincy<br> <br> Parcel was delivered last week- I only receive it now as mentioned before that I was not onsite last week.<br> <br> Question: why is the amount R729.60 as the agreed amount is R660 (R1980 for 3 moths).<br> <br> From: <br> Sent: Wednesday, May 20, 2015 9:55 AM<br> To: [Email Removed] <br> Subject: RE: Pay slip<br> <br> Hi<br> <br> Error was not rectify. R729.60 went off today.<br> <br> I did not agree to this amount<br> <br> From: <br> Sent: 29 July 2015 13:29<br> To: [Email Removed]<br> Subject: RE: Pay slip<br> <br> Good day<br> <br> Please send me confirmation of cancellation of
Good Day
We have received your Hellopeter Complaint ,Thank you so much for taking the time to log this complaint , this is the only way we are able to fix our processes and train our staff .
Our aim is also to please you as a customer and our mission is to change lifestyles for the better , at this time we have failed you as a customer, and for that we apologies and hope you can give us a second chance to redeem our service.
We can now confirm that our Accounts department has rectified the error and we are in the process of refunding your account with R208.80.
The refund will take place within 10 working days to reflect in your account , please let us know once you have received the funds.
If after 10 working days your refund is still not reflecting , do not hesitate to give us a call on ***.
Once again please accept our apology , and we can insure you that our this error will be a learning process for our staff.
For more information please do not hesitate to give me a call on my direct contact details below.
Angelo
0800-11-99-88 *** *** ***
Best regards,
Good Day
We have received your Hellopeter Complaint ,Thank you so much for taking the time to log this complaint , this is the only way we are able to fix our processes and train our staff .
Our aim is also to please you as a customer and our mission is to change lifestyles for the better , at this time we have failed you as a customer, and for that we apologies and hope you can give us a second chance to redeem our service.
We can now confirm that our Accounts department has rectified the error and we are in the process of refunding your account with R208.80.
The refund will take place within 10 working days to reflect in your account , please let us know once you have received the funds.
If after 10 working days your refund is still not reflecting , do not hesitate to give us a call on ***.
Once again please accept our apology , and we can insure you that our this error will be a learning process for our staff.
For more information please do not hesitate to give me a call on my direct contact details below.
Angelo
0800-11-99-88 *** *** ***
Best regards,