BO
Bernedette O

1 reviews | Active since Oct 2014

23 Oct 2015, 10:47

EXTREMELY ARROGANT AND DISRESPECTFULL SALES

Yesterday Atwell Mata phoned me at my work. I then signed up for the 6 month Slimbetti product, R595.00 for 6 m months, first debit order to be deducted end November 2015.<br> <br> Last night I did some research on the product and came across all the complaints on Hello Peter as well as websites that states that this product has not been approved etc etc etc.This morning I phoned the sales centre, Atwell Mata weren't in yet so I spoke to a colleague by the name of Quincy. Quincy informed me that my order has not been processed yet and the he will give Atwell a message to phone me so that I can cancel.Needless to say, I did not hear from him so I phoned Atwell Mata. He was extremely arrogant and basically informed met that there is nothing that I can do to stop the order because it was already send of to dispatch and that I have agreed over the phone to the terms and conditions.I am livid, these so called terms and conditions is according to me NO LONGER applicable because it is false advertising, the fail to mention that ASA is investigating them etc etc etc.BEWARE of these bloodsuckers. I insist that they CANCELL my order and give me written statement that there will be billing.

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Replies (1)
Slimbetti
Slimbetti's reply23 Oct 2015, 17:03
Official
Hello bernedettefourie,

Good Day Bernedette.

Firstly our most sincere apologies for for this. We've been trying to get hold of you from the following number *** to no avail, would you please furnish with an alternative contact number.

We have resolved the issue and cancelled all the debits that would have gone through for the duration of your contract with us, we strive for customer satisfaction at all time and once gain sincerely apologize for any inconvenience caused. We will be mailing to you proof of cancellation as soon as we confirm your contact details with you. The consultant in question will also be dealt with according to our customer care policy.

Kind Regards
Slimbetti Team