1 reviews | Active since Mar 2015
DISGUSTED ONCE AGAIN
I have recently complained about the Slimbetti products not working for me and requested them to collect their products and refund me, as I have been wasting thousands of rands, with no results. <br> <br> I was contacted by Angelo don't know what his surname is, as there was nothing in his signature on his email) from Customer Care on the 3rd of July 2015 and he promised me that my matter will be dealt with and the products I still have in my possession will be collected from me. It is the 13th of July 2015 and still nothing has been collected. <br> <br> I informed him that the company is really unprofessional, no response to emails sent, no automated email responses, acknowledging your email and informing to revert back to you. I just want this matter to be resolved and will definitely make people aware not to make use of this company, as it is a total ****.<br> <br> They just need to collect their products from me and refund me my money. I will continue informing people of their bad service, false advertising and unprofessionalism, until I have been reimbursed.
Hi Mandy
Thank you for taking our call this morning. As per the CPA a consumer may cancel an agreement that resulted from any form of direct marketing, without any reason. The consumer has 5 days from the date of the transaction or agreement; or from the date that the goods are delivered to cancel.
As you have confirmed - you have having been using our slimming products for over 3 months, sadly without results. Our Wellness Consultant wanted to assist you, when you contacted us, to better understand the possible reasons for the failure to lose weight - so we could assist you and possibly put you back on track. Sadly you chose not to take us up on this offer. And instead requested a refund.
We have done our upmost to come up with an amicable resolution for you.
We have also investigated the accusations regarding the poor customer service experience - and are pleased to confirm that all communications received were responded to within 72 hours or receipt.
We thank you for taking the time to talk to us and wish you much luck on your weight loss journey
Best regards,
Hi Mandy
Thank you for taking our call this morning. As per the CPA a consumer may cancel an agreement that resulted from any form of direct marketing, without any reason. The consumer has 5 days from the date of the transaction or agreement; or from the date that the goods are delivered to cancel.
As you have confirmed - you have having been using our slimming products for over 3 months, sadly without results. Our Wellness Consultant wanted to assist you, when you contacted us, to better understand the possible reasons for the failure to lose weight - so we could assist you and possibly put you back on track. Sadly you chose not to take us up on this offer. And instead requested a refund.
We have done our upmost to come up with an amicable resolution for you.
We have also investigated the accusations regarding the poor customer service experience - and are pleased to confirm that all communications received were responded to within 72 hours or receipt.
We thank you for taking the time to talk to us and wish you much luck on your weight loss journey
Best regards,