Sleepnet no customer relationship concern

So... I pwalked into Sleepnet in Cape Town to purchase a mask for a CPAP machine. After searching the net, I decided on the AirFit 20. The sales person was pleasant and spoke well. He got the mask, and showed me how to wear it and I left. My CPAP machine arrived about 2 weeks later and I used the mask for the first time. I was aware it would take some getting used to but from the get go, if I lay on either side the mask would push up. This meant having to tighten the straps to such an extent that my head was throbbing. This happened for the following 2 nights. Back to the net, I discovered for side sleepers the nasal mask was better. Went back to Sleepnet twice for assistance and was told only the National Sales Manager could assist. He then contacted me to say there is nothing they can do except come in so that they can show me how to fit the mask. The mask was used for less than 6 hours.

There is no guarantee/warrantee period on the invoice.

There is no return policy on the invoice. Attitude of the company in general leaves much to be desired. We will definitely not recommend Sleepnet Cape Town, there are many alternatives.

Adam Wedel