PROCESSING REFUNDS

After being diagnosed with severe sleep apnea I was advised to get a CPAP machine (oxygen) so I dully made an app with Sleepnet (as advised by Millpark Hospital) - I have to say the service was excellent and the lady extremely helpful - the problem comes in with their whole Administration Department - They told me there was an amount due by MYSELF which I paid them BUT medical aid paid them as well - now they tell me that I have to wait 2 weeks AFTER it shows on their banking details for them to transfer the money into MY banking account?<br> Please take note when a refund is still in processing it can take up to +- 2 weeks from our side as the process is as follows:<br> 1. Medical aid Pays us<br> 2. Money shows in our account +- 2days after they paid us<br> 3. Money allocated from bank account to patient<br> 4. Refund request is send to head office<br> 5. Refund request in process<br> 6. The money that was paid from medical aid must first show as credit to patient name<br> 7. When credit is showed payment is captured<br> 8. Once captured refund is done from our bank<br> 9. Payment in patient account +- 2-3 days after.<br> Honestly? They must have the worst Admin dept in the history of the world