Apathetic "service"

We urgently needed assistance for a hospitalized patient, it was a medical emergency. Called on a Thursday and received pricing info. Wad told to ask to speak to one Chad, which we did the Friday morning 9am since we were still at the hospital late into Thursday. Told at 9 am that they were in a meeting. I explained it was a medical emergency and was told abruptly by the receptionist they would call back. Longest meeting ever, because when I boarded a flight Saturday evening I still had not received a call back. Pathetic service and no compassion.