Be Aware of Hidden Fees and Lack of Disclosure - Check the invoice - Do not be rushed!

I went to SleepNet with my 83-year-old father to replace his APAP machine. Unfortunately, the experience left much to be desired. Please be aware that SleepNet charges a $150 initiation fee (a standard practice) and an additional $275 for an SD Card/Modem (which is not a common practice and not charged by competitors).

This $275 fee was not disclosed at the time of purchase. Despite my father questioning the service multiple times about the cost of the machine, he was dismissed. Regrettably, I dismissed his concerns as well. He tried to point out that the machine should have been $554 minus the $415.50 covered by the Assistive Devices Program, and it turns out he was correct.

When I called the office to complain about the lack of transparency, the response was simply, "That’s just how it is." This is unacceptable. Upon further investigation, I found that the vendor from which the machine was purchased (Medigas) does not charge this $275 fee.

The only reasons we chose SleepNet were the convenient location and a recommendation from a friend. However, I urge others to do their due diligence before visiting. If you decide to use SleepNet, ensure you fully understand their fee structure in advance. The $275 SD Card/Modem fee is highly unusual and not standard practice in the industry.

Transparency and clarity should be the norm, especially when dealing with medical devices for elderly patients.