Urgent complain about Sleepmasters Matatiele.

Urgent complaint regarding defective mattress, request for immediate resolution (Matatiele store)

Sleepmasters Matatiele Team, I am writing to formally lodge a complaint regarding a bed I recently purchased from your store,

The mattress was brand new, but within a week of use, it had developed what felt like a hollow or sagging area, making it extremely uncomfortable to sleep on.

This bed was purchased specifically for my 70-year-old mother, and it is now causing her significant discomfort. At her age, proper support and comfort while sleeping is not a luxury but a health necessity; the current condition of the mattress is unacceptable and potentially harmful to her well-being.

When I initially contacted your store ( Sleepmasters Mataiele) to report the issue, I was met with unhelpful responses and resistance. I am extremely disappointed with the lack of customer care so far.

I am requesting that this matter be addressed as a matter of urgency, the bed is still under warranty, and given the short term since purchased, I expect a full assessment and, if necessary, a replacement or refund. I am willing to provide the proof of purchase upon request.

Please respond to confirm how you will proceed with resolving this issue. Failing a satisfactory resolution, I will have no choice but to escalate this matter to the relevant consumer protection authorities.

I would appreciate assistance with this matter.