ZERO CUSTOMER SERVICE

Purchased a bed on the 21st of Dec, we understood it would take a while, due to Christmas and New Year. We were promised by the sales lady in store that delivery would happen within the first week of 2024. It is now the 30th of Jan 2024, and we still don't have our bed. I have followed up with the store, followed up with Sleepmaster customer care. All I get is a reference number. No one can tell me when I can expect my bed. Customer service is clearly NOT ONE OF SLEEPMASTERS top priorities. I have been told that if no bed by Friday, head office will do a refund. I strongly suggest that no one should use sleepmasters, total waste of time, money, everything.