WORST WORST WORST WORST WORST COMPANY AND EMPLOYEES

I LOGGED A COMPLAIN ABOUT A FAULTY BED AS THE BED IS SUPPOSE TO BE A ORTHOPEDIC BED DUE TO MY MAJOR BACK OPERATION I NEEDED ONE, THEY TOLD ME IN THE STORE IT IS NO FLIP, NO DENT, NO SHAPE LOSS BED. I TOOK IT FOR THOSE REASONS TO HELP IN THE ASSISTANCE OF MY BACK RECOVERY AND LIFE ALTERING CHANGES. 4 MONTHS LATER IT LOOKS LIKE SOMETHING THAT A DAMN TRAIN RAN OVER, LOGGED A QUERY, SENT EMAILS, EVEN SENT TO EDBLO THE MAKER/BRAND NAME OF THE BED, WITH NO FEEDBACK, NOW THEY TELL ME ON WHATSAPP WE WILL GET BACK TO YOU ONE DAY WHEN WE GET TO YOUR TICKET NUMBER, AFTER I TOLD THEM I HAD A SEVERE BACK ALTERATING OPERATION, THE BED IS F.......D, NOW THEY STILL FULL THIS S...T STUNT, SERIOUSLY