Worst Service Ever

I am appalled with their service....I purchased a bed in May 2012 cash....in August of 2021 I had notified them that the springs where popping out n hurting both myself and my husband and we both have back issues n we need a new bed asap. I had also advised them that I will be relocating to Durban at the end of August and my new bed need to be delivered to me by the 28th and the sales person (Tshepo) of the Ferndale branch in Randburg had advised me that it will be done. And I waited I even called on the day and nothing happened. I have then contact them and spoke with the branch Manager Portia n advised her that I want a refund and got told many excuses regarding documents not being received by email n now being told that head office does not want to refund me because of excuses. My husband and I are currently sleeping on a blow up mattress with our bad backs waiting for the refund so that we can purchase another bed and we getting thrown from pillar to post for our own money due to their mess up. I advise anyone willing to deal with this people please DO NOT.....it's now 5 months later and still have not received my money or a call from a superior other than Portia....every ally that I choose to contact these guys are not willing to assist me appropriately and I'm now at my wits end.