WORST SERVICE< DO NOT HONOUR GUARANTEE!!!

On the 19/7/2023 We purchased a RESTONIC Bed set bed from Sleep Master Kaalfontein. It had 1 guarantee and 10 year warranty, the bed cost R6520.87. I was assisted by Nonhlanhla Radebe.

Within 6 months of purchasing the bed , it had started to dip in the middle, I notified Sleep master and was told a call has been logged with RESTONIC. After wards I received a message requesting me to send photo's of the bed, they did not specify what of the bed to send. So the pictures were sent, I did not get any communication after that. Until in February 2024 I went to sleep master to ask what's the feedback of the complaint, they advised that Restonic will not exchange the bed as they found no fault. was assisted by a Nthabiseng.

How they can find no fault over pictures amazes me, I was also informed the call is closed. Now am stuck with a bad quality of a bed, every morning I'm waiting up with sore body. Sleep master does not want to take back the bed or Restonic collect and fix what ever they did incorrectly on the bed.

For a brand that prides its self on quality, Restonic is the worst ever. I would not advise anyone to buy any RESTONIC product, because they do not value their customers at all.

not even a call was received or send an inspector to check the bed. the Guarantee will end in July. Am guessing both companies are happy to take my money but fail to give a service to check the value of the complaint.

Even this complaint I know will not get any response from both Restonic and Sleep Master.