Worst Service Award goes to SleepMasters!

I should have actually read these reviews before making my purchase from Sleepmasters Ballito.

Their service is just beyond pathetic. Firstly, their floor staff are insanely rude. Whilst speaking with the sales consultant, Awande, another lady screamed across the store as if they were being help up. We were terribly alarmed by that.

Then we get told that our delivery would take place on Monday and we even get an SMS to prove it. No delivery so i call the store the next day, apparently this is a system generated message.

So eventually on Wednesday we get a call from the delivery guy, with whom we made the necessary arrangements. He failed to deliver on time therefore we could not receive the delivery due to complex rules.

Upon calling the store, I spoke to the manager Ellen who promised to copy me in an email which never came through and today when i call the store (Friday, 12.11.25), I am told that she is on leave.

This is by far the worst service ever. And don't get me started on the Head Office, they just dont ever answer calls.

So this platform is my best bet in an attempt to have my request resolved.