Worst buy ever

I bought a mattress on sleepmasters online. It was delivered on the 26th of November. I only started using it on the 30th which was the worst night ever. The mattress is as hard as rock, the material is loose you can hardly move or turn when sleeping. I literally woke up.with a sore back I then sent an email the following day requesting either a refund or am exchange. I got a reply to send pictures, videos and an explanation which I did

To my surprise my request was declined reason being they don't refund or exchange due to comfort. So are they saying that they don't value their customers and they're products that much. The agent that was assisting then called to.say that he will be logging in another complaint as it is obvious in the pictures that the mattress is not of good standard this was just before Christmas I am still waiting.

Mind you I am back to using my Mattress that k bought in 2014 and it is a whole lot better then sleepmasters mattress. Please note that I used my children's savings to buy this mattress how do you expect anyone to sleep on such.

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