WARNING!! THINK TWICE BEFORE BUYING ANYTHING FROM SLEEPMASTERS

I bought a bed from Sleep masters online on the 25th of September and the bed was delivered on 29 September. Upon delivery I decided the bed is not what I wanted and the next day (30 September) I called their customer service to indicate that I would like to return the bed.

It took them a month and a half (12 November) to actually collect the bed from my place and process my refund and exactly 2 months after buying the bed I still haven't gotten my refund.

After countless calls and back and forth emails to the customer service and head office, at one point i even called their warehouse myself because it didn't look like headoffice was of any help at all. At some point my calls went unanswered for a week.

Their service sucks. It's like they are running a ****a shop! I mean...do they even have a return policy? Infact shouldn't they publish their return policy or Ts & Cs online and customers consent to it before we pay our money.

They are not serious about their customers at all! Period!