Very disappointed

I am very disappointed with the service I received. I purchased a bed online from sleepmasters and despite the promised delivery timeline, it has been over two weeks and I still have not received my order. I contacted customer service several times for my refund, but the issue has not been resolved and communication has been poor. This has caused me great inconvenience and I expected far better service. I hope the management takes this feedback seriously and improves both delivery efficiency and customer support. Still waiting for my refund