Very bad quality beds

The beds have bad quality and when complaining no manager or staff ever call you back. Bad service i have been waiting for months now to get a responds on my complain. Bought the bed in N1 and i stay in delft so when i went to the branch in delft they did not even attend to help me they just told me N1 is bad i should have came to them. Yor so much for team work and customer service.