Unprofessional,Suspicious, No Customer Care ,

SM-SLEE-*** Mid March I called head office laid a complaint about the bed I bought at Sleepmasters that is making noise lost it’s shape and just uncomfortable 7 April made a follow up as to when the bed will be delivered as no one was communicating last person I spoke had told me they had approved it 8th April received an email saying I should pay a warranty fee which I did JDKM387 on the 16th of April 22 April made a follow up again since no one was communicating with me 29th April was informed the branch manager will call me 26 May sent another email complaining as to when I should expect a delivery as the agent I last spoke to said y’all were waiting for a warehouse delivery the person I was communicating with then told me she / he has lodged a complaint *** There after Nhlanhla from Sleepmasters Kaalfontein where I bought the bed started assisting me claiming she was not aware of what was happening since I contacted the head office straight fast forward did everything that was required and she told me every is approved the delivery guys will contact me weeks later I called back she told me that that’s odd because on the system it shows that the bed was delivered of which it wasn’t back to square one had to re log the complaint again now this time around I was required to take pictures of the bed by some rude lady from @Restonic namely Bridgette there and there she told me that she’s declining because the matress is stained I explained to her why she just didn’t want to listen and told me we are told of these things of which is was never disclosed to me from the onset i the requested to speak to her manager and she gave me Kyle’s numbers who was helpful at first fine Kyle told me he had contacted the JD group and asked them to use the previous inspection note that was sent and that the said they will tell the store to re log the complaint this was on the 22 of July looting happened tried contacting the store as per Kyle’s instruction after two days it went straight to voicemail till today I got hold of them now Nhlanhla says that on their side they can’t re log the complaint and forth I then call Kyle and he tells me from their side it’s approved there’s nothing they can do if the Jdgroup is not co operating then he tells me to call the Ombudsman I do that the ombudsman tells me to call the head office again I do that the head office tells me also there’s nothing they can do I then ask is there anyone I can speak to then they gave me this number to call *** honestly I’m more than ****ed with all this run around

Now my issue is

- I lodged this complaint March from approved, delivered,declined -level of unprofessionalism is beyond I had to be the one calling -Warranty fee that I paid -More than anything being told my bed is stained now they can’t exchange now what’s odd is the first time I exchanged my bed was stained and it was exchanged as it was just a small stain same as this one so now what’s so hard about exchanging this time around also it doesn’t make sense one day it’s approved, one day it’s delivered which it wasn’t hence I’m still angry then the next they can’t assist me

I would advise anyone who wants to get a bed with either @Sleepmasters @Restonic @JDgroup to not waste your money

So unprofessional!!!