Unprofessional

I have an issue with my bed purchased from sleepmasters and it was purchased within the last 6 months. The bed is sinking and seems like no one wants to help. I went to the branch and logged a complaint on the 5th of June 2021, since then I have to keep phoning between the branch and Bravo for answers. No one is giving me feedback on this complaint. I already emailed sleepmasters but no response. Today the branch phoned me and it was me giving them an update rather than them giving me an update. Very unprofessional service.

Complaint: SM-SEAL-*** Bravo: S268378