Unhappy customer

I bought a bed online and not even a year later the base is breaking and the mattress springs are breaking as well ,i contact the head office on 20/04/2025 and emailed a complaint, to date i have giving the run around with regards to a replacement. I have called the contact center several times and it seems as if they need proper training and development , no telephone etiquette and my call keeps on being dropped, i am livered with the type of service received from this place. 07/05/2025 i called the warehouse and spoke Carlin and she advised she will call me back with feedback as she will make sure i will get my delivery, but no feedback, after calling me on the 24/04/2025 to advise that thy will deliver the new replacement ,but because i have moved address they cannot just deliver and it needs to go via head office again. Today i call back only to find out that there is no stock and i requested a refund and the consultant dropped the call. i then called back and requested a refund and another consultant dropped the call. Reading all the reviews i notice that there are a lot a customers that are unhappy with the service and the quality of the product.

i am not a very happy Chappy at this point. I wish i can speak to some more professional at head office,but the call center denies me access.

Regards, Alida