Unhappy Customer

We bought a Sealy Picanto XL bed from Sleepmasters Centurion Mall on the 28th March 2025. I was told it would take 2-3 weeks for it to be delivered since it was a special request. The bed was delivered mid April and within two weeks it was sagging. We then informed the store and they told us that they would log a call with their warehouse and that process took a while as the communication from the store side was very poor. We had to keep on following up with the store if a call was indeed logged and each time they would say they are still waiting for the warehouse. The warehouse eventually reached out on the 29th April 2025 and asked us to supply the pictures of our mattress which we did. From there it was back to square one again as we were the ones always making follow ups. It took a while for the warehouse to approve a request for us to get a new bed...well that's what the store manager Maggie told us. Funny enough when we threatened to cancel the order we were told that the warehouse has approved the request and we should come back to the store to and choose another bed and we did that...yhoo if patience was a person I would be it! We chose another brand "Serta" and were told it would be delivered within two weeks. The waiting started again and three weeks later the bed was still not delivered and the store manager Maggie told us that the bed was coming from Durban and they told her that it would be delivered to the store by the 30th June 2025.When we called during the week Maggie told us that the new mattress would be delivered to us by the 3rd July 2025.We told them that if it was not delivered by Friday the 4th we would cancel everything. The 4th came and the bed was not delivered and we officially cancelled the order and we told that it would take 7 days for us to get a refund. The following day on the 5th July we went to the store to submit paperwork needed for a refund and the Sealy Picanto bed is their "Best Deal"....gooodluck if buy it.Now the warehouse wants to come and collect their mattress and we still haven't received our refund.The journey that we have had with this store is not a pleasant one, now they want to take the mattress without refunding us, what guarantee owe have that they asap.They even had the nerve to offer another bed which was readily available ,really now,after what we have been through with them do we still want another headache?? Maggie told me that someone from the warehouse would call on the 1oth July and they didn't. On the 11th July I had to call again to let her know that no-one called. She then told me that she would follow up with them so that they call l and explain their process....Today is the 14th July and no one has contacted me as yet and Maggie still insist that they need the bed before they can refund us.Really???? Sleepmasters Centurion Mall your service is horrible!!!!!