Unhappy customer

Dealing with your company has been extremely unpleasant, and I am deeply disappointed by the lack of service and accountability. I logged a complaint regarding a bed purchased in December, and to date, this issue remains unresolved. In addition, I have been waiting for over two weeks for the collection of the air fryer so that my refund can be processed. Despite numerous follow-ups, there has been no progress or clear communication. I have attempted to contact your call centre multiple times, only for calls to be abruptly disconnected by your agents. This is unacceptable and reflects very poorly on your customer service standards. I am requesting urgent intervention and confirmation of: • When the air fryer will be collected • When my refund will be processed • A clear resolution timeline for the bed complaint If this matter is not resolved promptly, I will have no choice but to escalate it further through formal complaints and public platforms.