Unhappy Customer

I bought a Restonic bed at Sleep Masters 2024 May, In the 2nd month after purchasing thebed set, the bed was making loud sounds and the mattress was sagging. I went to Sleep Masters in Phumula I was assisted by a lady named Lebo to lay a complain, Restonic got in contact with me and asked me to send pictures and a video of the mattress which I did on the 23rd of April 2025 in response I was told they are attending to my query. On the 05/05/2025 I sent them a message on their WhatsApp platform to follow up on my query and I got a reply saying Faith is an agent who is going to assist me but that never happened. This morning the 06/05/2025 I phoned them on ********** and I spoke to Faith who **** and said she couldn't see the problem on the bed and she tried sending me an example of pictures they required but the pictures were not going through my WhatsApp I told her to stop lying to me it's not possible that they can receive my pictures but they can't send theirs, I asked her if they can't see the pictures why don't they send a person to come and inspect the bed she said she'll send me a message on WhatsApp and I asked her another question if I should hold while she sends the message and she said No. I am so much hurt, disappointed and frustrated. I feel like I've been ****** how can you buy something that doesn't even last for 1 year. They are using cheap material. This mattress is sagging and extremely loud and it becomes worse everyday.