Unacceptable Quality & Constant Delay in Replace/Refund the Bed

Horrible service (people who work at call centres try to be constructive). Ordered a bed, which was delivered on Monday, the 2nd of June. After a thorough inspection, it was clear that the bed was of substandard quality. You could hear when the springs coil (advertised as pocket spring- Serta bed by the way) and the sides '**** out' when you sit on the bed! Because of these issues, I immediately emailed Sleepmasters on 2 June 2025 to arrange a return and didn't even unwrap the bed. I was advised the return has been "logged with the supplier," and almost 2 weeks later, I'm still stuck in a limbo, unable to get a resolution. Despite repeated follow-ups, Sleepmasters has failed to either collect the bed & provide a refund/replacement. Their internal communication issues with their supplier are now directly impacting my well-being. I expect when they finally do collect it, I will have to wait weeks before they process the refund! I wouldn't recommend Sleepmaster to anyone; find other reliable mattress retailers who prioritise quality and their customers' experiences.