Un happy customer from sleepmaster pretoria west quqqa shopping centre

I bought a bed at sleepmasters in pretoria west quaqqa shoping centre in 2021 and was assured that the product has a guarantee of 10 years. A year later that 2022 , the mattress started sinking on the one side. I reported the problem to the store in January 2022, I was given a manufacturer's number that I need to contact the manufacturer and I did so even though it was a mission for me as a customer to go through all that. End of February the manufacturer agreed to change the bed for me and I told.the store.that I want to.change the brand as I have lost confidence on the one that was sold to me. I was told to pay a price difference of R1500 to switch from sleepmaster brand to seally because the prices are not the same. I paid the R1500 on the 16th of March with the expectation of the bed being delivered within the next 5 days. When I paid the consultant that assistant me said she wanted to make sure that I pay before she goes on leave so that my order can be prepared for delivery in her abcense. On the 29th of March I told her my bed has not being delivered. I was told the problem is with the warehouse, they will contact warehouse to process tha order. First week of April, i received an SMS sating that my order is being prepared and nothing happened afyerwards. I then went to the store again to report that the bed has not being delivered. I received a call from a lady at their warehouse claiming that the person who was supposed to work on bed order only looked at the papers, left them unattended and went on leave. She will work on the order and it will be delivered during the following week, i then received another SMS from them saying the bed will be delivered on the 26 lth of April and even the mangaer at the store.called to confirm that. Wednesday arround 3pm afternoon my husband contacted the store again to ask how far are they with the delivery. He was told the store manager is out to the shops, an hour later arround 4pm some guy called to tell my husband that they wont be able to deliver their transport has been stuck for 2 hours. The question is if he did not call he was going to for nothing as happened. When i tried to to call head office to report the matter. I was told the bed was not approved for exchange and yet the store is telling.me that the problem is with the warehouse. My husband called them agin very furious. He was told that the bed will now be delivered over the weekend and I now got another SMS to say the bed will now be delivered on the 30th of April this coming Sunday. I feel that sleep master does not take their customers seriously i have paid the R1500 requested to topup with on the 16th of March to date we are still talking delivery and we have not received the bed. The customer service at sleepmasters in pretoria west quaqqa shopping centre and their warehouse is pathetic, extremely poor and very bad. I'm being compromised in my own space to sleep in a bed that is not comfortable their warehouse personel as well does not even take responsibility by prioritizing the delivery, as a customer they expect me to hear from them and that is nonsense. I have never ever seen a store that takes more than 1 and half month to deliver to a customer 😳 😫. There is no sense of urgency and honesty at all.