Two Faulty Edblo Beds – No Feedback or Help from Sleepmasters Bellville

I bought an Edblo Himalaya bed from Sleepmasters Bellville for my daughter. The first bed quickly lost its shape and showed deep body impressions. We reported it and were told a replacement would be arranged.

On 9 July 2025, a second bed was delivered but it arrived wet and dirty. We called the Bellville branch immediately, but they had no driver contact, no documentation, and couldn’t trace the JD Group manager, Andile, who handled the delivery.

We logged complaints on 9 July (Ticket: ***) and again on 16 July (*** via WhatsApp). It’s now been almost two weeks, and we’ve had no response, no apology, and no solution.

To make things worse, the second bed has the same issue it doesn't hold its shape. I no longer want this product. Collection of the faulty bed A refund or a different brand/model

Proper feedback and an apology

This has been a frustrating and unacceptable experience. Sleepmasters needs to take responsibility and resolve this urgently.

Lynn