QJ
Queen J

1 reviews | Active since Nov 2025

17 Nov 2025, 09:55

Their again is so not comfortable for such price because it was from R8000 bought on sale for R6000 and in that shop poor customer service is culture because I did phone their head office people who I reported to did not attend my complaint. I am thinking

My experience with sleepmasters Cape town Vangate was very bad. I bought laybyed it and paid the outstanding of R3000 online. I told the manager that I paid the money online she said I must send her the proof of payment I did that she promised the bed will be delivered the following day 1 November 2025, I phoned them on that day she changed the story, saying that I paid the money online so their head offices don’t open on weekends so I will get the bed on Monday. the manager did not even get back to me fir update, call them again they said they will deliver later in the evening. They phoned me in the evening telling me that they can’t deliver on my place because they will be ****** I must come to take my money for delivery never explained anything as usual, went there with my driver they said the money for delivery is gonna be a process they can’t just give cash. Today is 17 October I haven’t received the money. I wake up with pains because of the quality of that bed.

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Replies (1)
QJ
Queen J's update17 Nov 2025, 09:59
Reviewer Update
I never experience such poor customer service in my life.