Terrible service

I bought a sleepmasters bed in May 2024, it hasn't even been a year & the base is broken. I went into the sleepmasters branch closes to me & was advised i need to log my query will the call center which i did. It's been 3 weeks with no feedback, I've called & sent emails numerous times but to date no feedback. It's ridiculous service. I've even sent through a complaint but still no feedback.