1 reviews | Active since Feb 2019
Terrible Service at Sleepmasters Wonderpark
On the 28th of January 2019 We went to sleepmasters wonderpark we saw a bed and we were happy that there was a lay by. The consultant who helped us Nohlanhla was nice and helpful so we layby a bed, the price was 6999. There was a problem with stockcodes, but we paid. On the 31st of Jan We went to put in more cash when we got there,the price had changed to 7999 The other two employees were so rude to the sales consultant in front of us they told her that she must not tell them about the price that was in the front she should have checked on the system they were so rude and I think it was the manager and supervisor cause she asked help from them. The only reason we didn’t fight to get the bed with the price that we initially saw and it was displayed was that they were going to make the sales consultant pay the difference so we decided to ask for a refund. When I phoned their head office to complain the response was worse than the treatment we got from the store. We are still waiting for our refund to date. I will never go to sleep masters ever again I’d rather sleep on the floor. They don’t train their staff properly how can a manager speak to a consultant like that in front of a customer. It was clear that they don’t need customers
