Terrible service!!!

I would like to expose sleep masters Watergate Mitchell's Plain and the entire team of sleep masters(JD Group) from the store management to their complaints department. My experience from the beginning to the end is pathetic! Well the end seems very far.

I bought a brand new bed from them in May. I waited for almost 3 weeks for it to be delivered. Two days after I received the bed I noticed that there's a tear under the mattress. It then took me 3 days to get hold of the store manager because every time I called she just stepped out but this was after I told the consultant that Im calling regarding a defective product.

I was told by the store manager that she will log a complaint with head office and I'll get a ref# for my complaint which never happened only until I picked up the phone and called their head office myself.

I immediately got an sms with a ref# for my complaint.

I then waited another week for the rep of restonic to contact me which was via whatsapp and not a call or email. Anyway I sent him what he requested but it was only read a week later after I called him to request feedback.

I then got the go ahead from him and was told that the warehouse of the store I bought the bed at will give me a call...

I waited for this call for 2 weeks or more until I Google their complaints line to seek some assistance and state my disappointment.

I got an email from the complaints department a day later also requesting some paperwork and proof of purchase which I sent later that night. It's now been 3 days since I heard anything from the person that assisted me via email.

Today is the 24 July and I'm still sleeping on a broken bed with no feedback from anyone.

If you were considering buying anything from them, think again!

Regards Lyle