Terrible quality and service

The most terrible bed store ever. No customer service or any communication from the team. 5th July I purchased a bed (N1 City store) delivered the 9th. Since the delivery took place, the bed has been problematic. The base you can see is made from pellet wood as it is wavy on the side and has thin cardboard for support. After three nights sleep the mattress (firm) was sinking/sagging. We went into the store to report it and requested a refund. Angelique was not interested in seeing the pictures or video. She stated she will log a complaint, and they will contact me for the evidence, which never happed. She advised that the beds are mass produced, and we could have received the bad one from the batch and advised to have it swopped and if we are still unhappy, she will have the bed upgraded. She did not want to hear anything about a refund. I did not receive any contact from the complaints team nor the store. I had to keep following up on progress. Only time you are contacted is from the delivery guys in the morning stating you on their route. After the exchanges arrived in a poor state the upgrade did not happen as promised. With countless calls and emails refund was approved. Being advised from Hilda refund will take 3-5 workings. Apon follow up Mimi advised its 10 working days. Sent an email to have this rectified with a reply stating its 7-14 working days. I do not see why you must wait so long for a refund after it has been approved. Long story short. There is no customer service from the team at Sleepmasters. You receive empty promises from the team. The only people that do the work are the delivery guys and I’m sure they must deal with the frustrated clients from the poor service they have received. Don’t waste your time and money. Sleepmasters, more like Sleep disasters.