Terrible place to purchase a bed from!

I purchased a bed in December 2016, the bed broke in Jan 2017.I went back to the Springfield branch and they advised me that someone would collect the bed for repairs nobody ever did and then the shop closed down. I then contacted Headoffice and they referred me to a branch in the CBD. I went to the branch and they then told me that there is no record of my purchase on the system and the only proof I have is the receipt, also that all their files are in Pinetown so I should go there and see if they can help me. Furthermore the person that sold me the bed was fired for misconduct so they not sure what is going to happen because he didn't capture the transaction properly on the system. I'm so upset with Sleepmasters from their bad system. To their poor quality of staff. I just want the bed to be fixed. Im so tired of running around looking for answers and help. This is the worse place I have ever purchased a bed from. Now I'm stuck with a broken bed and I have to run all around the country to try and resolve the problem.