Terrible customer service from the manager at Arbour crossing Durban

Thobile/Thobeka Mzizi from Durban Arbour Crossing continues to serve disgusting service. Whenever we make a call to her for a follow-up she would stay silent on purpose for even close to 10 min while she keeps breathing and ignoring us. She sends no emails we have to keep calling her. She's rude and doesn't care about customers. The service she provides has to be the most terrible I've ever experienced. I have videos and recordings of this unacceptable behavior of hers because I record the call for proof where it shows the number of the branch and her rude unresponsiveness that has been going on.