Terrible customer service from sleepmasters and unprofessional conduct from the call centre employee

On November 25, 2024, I purchased 2 beds and a headboard from Sleepmasters online. The next day, I received an SMS notifying me that the delivery would be on Thursday, November 28, 2024. I took a day off from work for the delivery, but when the driver arrived, they brought the wrong items: 2 headboards and 1 bed. The delivery was returned to the factory. The following day, November 29, 2024, I received another SMS informing me that the order would be delivered on Monday, December 2, 2024. I took another day off, but this time, the driver did not show up, and I received no communication or explanation from Sleepmasters.

On November 30, 2024, I received yet another SMS stating that the delivery would be on December 9, 2024 (today). I again took leave from work to receive the goods, but at 09:08, I received an SMS saying the delivery had been rescheduled to December 12, 2024 (reference number ***). I then called Sleepmasters' customer service at +***, where I was on hold for over 15 minutes before finally speaking to a representative. I expressed my dissatisfaction with the poor service and told her that if my order was not delivered today, I wanted it cancelled. Her response was unprofessional, and she seemed not to listen to me. Even worse, she left me on hold for over 20 minutes without saying anything. I stayed on the line because I couldn’t understand how a customer could be treated so poorly.

Eventually, she transferred me to another line, where I was left on hold for more than 10 minutes before the call was abruptly cut off. I am extremely disappointed with Sleepmasters’ customer service and the way I’ve been treated as a customer. I regret my purchase and would strongly advise against buying from this useless company. At this point, all I want is a full refund, immediately.