Terrible customer service and no refund

I went to the Kimberley branch on August 24 to purchase a bed. I received a call later that day that delivery would take place on Tuesday 27th. On Monday night (26th) at 20:30 I received call to say delivery would take place on Wednesday (28th). The next day Tuesday, I get a call to say the delivery van is at my house, I had my mom receive the bed on my behalf. That evening when I got home from work and I discovered they hadn't delivered my mattress protector with the bed. Later on in the evening, after uncovering the bed, I discovered they had delivered the incorrect bed. I called them the very next day and they told me they would deliver the correct bed and my mattress protector the next day (Thursday 29th). However, they only delivered the mattress protector and not the bed. I called again and was told delivery of the bed would take place on Friday, but on Saturday morning there was still no delivery. It was at this point that I called the store to request a cancellation of the order. The store assistant told me she would call me, but I never heard back from her.

On Monday (02 October) I went to the store to request cancellation and emailed them a copy of my banking details. The store assistant said she would arrange for a driver to collect the bed from my house and would call me with the pick-up date. A whole week went by without a word, I then called the store on Monday 09 September to ask when they would pick up the incorrect bed they had delivered to my house and they said they would arrange with the driver to call me with a pick up date. The following day, while I was a work, I received a call to say the van was outside my house for pickup- with no prior arrangement. I refused for them to come into my house no-one has told me that the pick-up would take place that day. I called the store and arrange for the delivery van to pick-up the bed the following day- Wednesday, 11 October- which they did. I was told that a refund would take 7 to 10 days, which was fine with me. However, on the 20th of October I had still not received my refund. I then called the customer careline and they told me they would escalate my complaint. On Monday 23rd September, I received a call from the Kimberley store requesting my banking details- which I had sent to them on Two other occasions previous. I confirmed my banking details for them. Today is the 7th of October and I still have not received a refund. I am currently going onto a month without a bed or my money.

Sleepmasters is the worst company to do business with and their customer careline keeps telling me they are escalating the matter but no-one knows what is happening or is prepared to give me answers.