Stay away form Sleepmasters if you value your sanity

I should really make a habit of checking Hello Peter for the rating of a company before engaging with them because is will prevent a lot of pain.

For those of you thinking about doing business with Sleepmasters, Please reconsider. You will end up having a very bad experience in customer care.

We bought a Restonic Bali bed set from them on 4 April 2025 and it was delivered on 11 April 2025. After sleeping on it for less than a month, the pillow top sagged and remained sagged in the areas where we were sleeping.

I reported the issue to Sleepmasters on 06 May 2025, and they only informed me, after numerous emails to them, on 03 June 2025 that Restonic said the mattress must be replaced.

The replacement mattress was only delivered on 13 June 2025 after which I sent Sleepmasters another mail asking what we should do if the replacement mattress did the same as the one that was replaced, but we never received a response from Sleepmasters.

Low and behold, it was actually worse than the previous mattress. 13 Days (23 June 2025) after receiving the replacement mattress, we ended up with the same issue with the pillow top sagging about 40mm and not returning. We reported it, yet nothing happened

Today is 28 July 2025, and despite us receiving a mail from Sleepmasters that another complaint was lodged on 21 July 2025, nothing has happened.

This is copied from Sleeppmasters Facebook page: "At Sleepmasters, we understand that buying a bed is an investment in your health and wellbeing, which is why it is so important for you to choose the right solution for your unique needs."

I can now confirm that the above is BS, because after almost 4 months of having to deal with their pathetic "Customer service", we can confirm that Sleepmaster's Customer service is dysfunctional.