Sold Out-of-Stock Item & Still No Refund

Extremely poor service and very disappointing experience in Bluedowns.

On 27 March, I purchased a bed and was promised same-day delivery, with assurance that the driver would contact me within two hours. I waited the entire day and received no communication.

The next day, I followed up and was told the bed was out of stock. I was sold an item that wasn’t even available.

On the 29th, I was told I could visit another branch for assistance. When I did, the manager explained they couldn’t help because the purchase wasn’t made at their store. I then contacted the original store again and requested that my refund paperwork be sent via email, as I was out of town, but this was not done.

It is now 10 April, and I still have not received my refund.

Unacceptable service. This was my first and last purchase from this company.